Shipping and Delivery Policy

Effective Date: 10/01/2026

This Shipping and Delivery Policy explains how digital products purchased from Stellar Squad (https://stellarsquad.us) are delivered to customers. Since our Antivirus Store primarily sells digital software licenses and activation keys, delivery is handled electronically.

1. Digital Product Delivery

All antivirus products and software licenses sold on our website are digital products. No physical shipment is required.

Once your payment is successfully processed, your product will be delivered through one or more of the following methods:

Email containing the license key or activation code
Download link for the software installer
Access to the product through your account dashboard (if applicable)

2. Delivery Time

Most digital products are delivered instantly or within a few minutes after payment confirmation.

In some cases, delivery may take up to 24 hours due to:

Payment verification processes
System processing delays
Manual order review for security purposes

If you do not receive your product within the expected time, please contact our support team.

3. Customer Responsibility

Customers are responsible for ensuring that:

A valid email address is provided during checkout
The email inbox and spam/junk folders are checked for delivery emails
The device meets the software system requirements before purchasing

Incorrect email information may delay delivery.

4. Failed Delivery

If you do not receive your license key or product access within 24 hours, please contact our support team with the following details:

Order number
Email used during purchase
Product name
Date of purchase

Our team will verify the order and resend the product if necessary.

5. Order Verification

To protect customers and prevent fraud, some orders may require additional verification before delivery. This may include confirmation of payment details or identity verification.

During this process, delivery may be temporarily delayed.

6. Product Access and Activation

Customers are responsible for:

Activating the antivirus software using the provided license key
Following the installation instructions provided with the product
Ensuring compatibility with their device or operating system

If technical assistance is required, customers may contact our support team or the respective software vendor.

7. Contact Support

For any issues related to product delivery, activation, or order status, please contact us:

Stellar Squad Support
Email: support@stellarsquad.us
Website: https://stellarsquad.us

Please include your order number and purchase details so we can assist you as quickly as possible.

By purchasing digital products from our website, you agree to the terms outlined in this Shipping and Delivery Policy.