Refund and Cancellation Policy

Effective Date: 10/01/2026

This Refund and Cancellation Policy outlines the terms under which refunds, cancellations, and replacements are handled for purchases made through Stellar Squad (https://stellarsquad.us), including products sold through our Antivirus Store and digital services.

By purchasing products or services from our website, you agree to the terms described below.

1. Digital Products (Antivirus Software)

Most products sold through our Antivirus Store are digital products, such as antivirus licenses, activation keys, and security software subscriptions.

Because these products are digitally delivered and activated instantly, the following conditions apply:

  • Once a license key or activation code has been delivered, the purchase is considered final and non-refundable.

  • Refunds will not be issued if the customer:

    • Changes their mind after purchase

    • Purchases the wrong product or version

    • Is unable to use the product due to device compatibility issues not listed on the product page

We strongly recommend reviewing the product description and system requirements before making a purchase.

2. Eligible Refund Situations

Refunds may be considered in the following cases:

  • The license key delivered is invalid or non-functional

  • The product cannot be activated due to a verified technical issue

  • The wrong product key was delivered due to a system error

In such cases, customers must contact our support team within 7 days of purchase with proof of the issue. Our team will first attempt to resolve the issue or provide a replacement key before issuing a refund.

3. Order Cancellation

Since most of our products are instant digital deliveries, orders cannot usually be canceled once the product key has been issued.

However, cancellation may be possible if:

  • The order has not yet been processed

  • The product key has not been generated or delivered

To request cancellation, customers should contact our support team as soon as possible after placing the order.

4. Replacement Policy

If a product key is found to be defective or unusable, we may offer:

  • A replacement license key, or

  • Technical support to assist with activation

Replacement requests must be submitted within 7 days of purchase.

5. Service Refunds (Digital Services)

For digital services such as website development, digital marketing, or consulting:

  • Refund eligibility will depend on the stage of project completion.

  • If work has already begun, a partial refund may be issued based on the work completed.

  • If the service has already been delivered or completed, refunds may not be available.

All service-related refund decisions are evaluated on a case-by-case basis.

6. Fraudulent Transactions

If a transaction is found to be fraudulent or unauthorized, Stellar Squad reserves the right to:

  • Cancel the order

  • Disable the license key

  • Report the transaction to the payment provider

7. Contact for Refund or Cancellation Requests

If you need assistance with a refund, replacement, or cancellation request, please contact us:

Stellar Squad Support
Email: support@stellarsquad.us
Website: https://stellarsquad.us

Please include the following details in your request:

  • Order number

  • Purchase date

  • Product name

  • Description of the issue

Our support team will review your request and respond as quickly as possible.

By purchasing products or services from our website, you acknowledge that you have read and agreed to this Refund and Cancellation Policy.

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